thewristlab.com does not cover the warranties of watches purchased from a third party.
In any case thewristlab.com should be contacted within three business days. The customer should hold onto the shipping box for inspections by the company. If the item is not received at all, thewristlab.com should be contacted after 10 days from setting the order.
To initiate a return, please complete the following steps:
Every watch at thewristlab.com is associated with a warranty after purchase. The warranty covers any abnormality in the mechanism of the watch. External damages of any type are not covered by the warranty service, including:
In any case an insurance claim must be initiated and finalized before product replacement is executed by thewristlab.com. The customer should contact thewristlab.com within three business days of delivery to conduct an insurance claim. The customer should hold onto the shipping box for inspections by the insurance company. Once the insurance claim has been finalized, the customer will have one of two options. Either the product purchased is replaced by a new one, or a gift voucher is offered valid 6 months from the issued date. If the item is not received at all, thewristlab.com should be contacted after 30 days from setting the order.