Help Center

• The rate depends on the daily market rate of the delivery day.
• Orders set on thewristlab.com will be followed by a confirmation email including an order number.
• Products will be delivered in 2 to 3 working days taking into consideration that there might be delays due to some events or holidays.
• Payments can be either cash on delivery or online.
• Customers have the chance to modify or cancel their order before the items are set to delivery. If a customer wants to cancel at any time, the package can be cancelled upon delivery after paying the delivery charge.
• If the order is not approved, the customer will be notified of the cancelled order status via email.

• Every watch at thewristlab.com is associated with a 1 year warranty after purchase. The warranty covers any abnormality in the mechanism of the watch. External damages of any type are not covered by the warranty service, including:
  • water/ moisture damage
  • strap/ band and case damage
  • glass damage
  • empty batteries
  • any other external physical damage

  thewristlab.com does not cover the warranties of watches purchased from a third party.

• Our return policy is effective only in two cases:
  • If the delivered item does not match the ordered item, a gift card with the full amount of the purchase and shipping fees will be offered to the customer valid for 6 months from the issued date.
  • If the delivered item is damaged, a full refund of the item will be offered if the customer does not wish an exchange excluding the original shipping and handling that is paid on the order.

  In any case thewristlab.com should be contacted within three business days. The customer should hold onto the shipping box for inspections by the company. If the item is not received at all, thewristlab.com should be contacted after 10 days from setting the order.

• Our exchange policy includes the following conditions:
  • Exchanged items must have no visible signs of wear or use.
  • The exchange period is 7 days after receiving the order.
  • The exchange process will take up to 14 days. Prior to sending the new items, exchanged items will be withdrawn and checked at thewrsitlab.com‘s office.
  • The customer must pay all the delivery charges included in the exchange process.
  • New items should be the minimum amount of the exchanged items. The customer must pay any difference in prices.
  • All Exchanged items must be in new condition, in their original packaging, and must include all packing material, warranty cards, manuals, and accessories. Any item used, altered or with missing parts will be refused to be returned or exchanged under any circumstances.

   

  To initiate a return, please complete the following steps:

  • Bubble wrap the product.
  • Place the original package into thewristlab.com shipping box.
  • Do not place stickers or shipping labels on the original manufacturer’s package.
  • Send the package to the address provided by thewristlab.com.

• Orders set on thewristlab.com will be followed by a confirmation email including an order number.
• Products will be delivered in 5 to10 working days taking into consideration that there might be delays due to some events or holidays.
• Payments can be done with Visa, MasterCard, Discover, or American Express via PayPal. International shipping charges will be calculated during checkout.
• After an order is set, cancellation options are not available.
• Orders undeliverable by DHL and/or their international shipping partners will be cancelled once received and processed by thewristlab.com.
• If the order is not approved, the customer will be notified of the cancelled order status via email.

• Most international orders are subject to Customs Duty and Tax regulations specified by the designated country and are the sole responsibility of the customer. The customer may contact his local customs office for details. All packages will be shipped via DHL.
• The goods will be imported on behalf of the consignee/e-buyer. The consignee authorizes the thewristlab.com to import the goods on his behalf. Further, the consignee/buyer agrees that thewristlab.com may delegate the obligation to import the goods on his behalf to a subcontractor (DHL). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
• thewristlab.com is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in the designated country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the country of origin.

Every watch at thewristlab.com is associated with a warranty after purchase. The warranty covers any abnormality in the mechanism of the watch. External damages of any type are not covered by the warranty service, including:

• water/ moisture damage
• strap/ band and case damage
• glass damage
• empty batteries
• any other external physical damage

• Our return policy is effective only in two cases:
  • If the delivered item does not match the ordered item
  • If the delivered item is damaged

  In any case an insurance claim must be initiated and finalized before product replacement is executed by thewristlab.com. The customer should contact thewristlab.com within three business days of delivery to conduct an insurance claim. The customer should hold onto the shipping box for inspections by the insurance company. Once the insurance claim has been finalized, the customer will have one of two options. Either the product purchased is replaced by a new one, or a gift voucher is offered valid 6 months from the issued date. If the item is not received at all, thewristlab.com should be contacted after 30 days from setting the order.